Returns & Shipping

We're a new brand earning trust one order at a time, so we keep this simple: if something goes wrong, we make it right. No fine print traps.

Our 30-day make-it-right promise

Not happy with a product? Tell us within 30 days of delivery and we'll refund or replace it. For hygiene reasons we don't restock opened skincare, so in most cases you won't need to ship anything back — though we may ask you to return the item (at our expense) before a refund is issued.

To start, call 1-888-611-KINS (5467) or email kinsleebeauty@gmail.com with your order number, the product name, and a sentence about what didn't work. Our founder reads every message and replies personally.

The fair-use fine print

The promise covers one refund or replacement per product, per customer — it's for trying something that didn't suit your skin, not for free restocking.
Refunds require the original order number and go back to the original payment method only.
Items that are mostly or fully used don't qualify — give a product a fair trial, not a full jar.
Sets and bundles are refunded for the affected item, not the whole set.
Shipping charges are refunded only when the error is ours.
We track claims per account and address; accounts with repeated or excessive claims may have future claims declined or be limited to store credit.

Damaged, lost, or wrong items

If your order arrives damaged, never arrives, or isn't what you ordered, call 1-888-611-KINS (5467) or email kinsleebeauty@gmail.com within 14 days of the delivery date (or expected delivery date). We'll reship a replacement or refund you in full — including shipping. No cost to you when the mistake is ours.

Damage claims require a photo of the item and packaging — this is how our shipping partner verifies the claim, and we can't process one without it. Lost-package claims are checked against carrier tracking; if tracking shows delivery to your address, we'll work with the carrier first before refunding.

Shipping

United States: Made fresh to order, then shipped tracked. Free standard shipping on orders over $75; $8 flat below that. Most orders arrive within 5–10 business days of ordering.

International: We ship to 30+ countries from our US and EU facilities at carrier rates calculated at checkout. International orders may be subject to local customs duties, which are the recipient's responsibility.

Every product is made on demand — that's why your order isn't sitting in a warehouse aging, and why fulfillment takes a few days before shipping. You'll receive a tracking link the moment it leaves the lab.